Refund policy

At Mealzonwillz, we take pride in fueling Houston with fresh, high-quality meals. Because our products are perishable and prepared fresh to order, we have specific guidelines regarding refunds and order issues.

Order Issues & Damages

Please inspect your meals immediately upon delivery or pickup. If you receive the wrong item, or if there is a quality issue (e.g., damaged packaging, spoiled contents), contact us within 24 hours at Mealzonwillz713@gmail.com.

To help us make it right, please include:

  • Your order number.

  • A brief description of the issue.

  • A photo of the item in question.

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on perishable food items. Once a meal has left our facility or been delivered, it cannot be returned for resale.

Additionally, we do not accept returns or offer refunds for:

  • Gift Cards

  • Sale/Discounted Items

  • Personal Preference (e.g., you didn't like a specific ingredient or flavor profile).

Cancellations & Changes

Since our chefs source ingredients and prep in advance, orders must be cancelled or modified at least [Insert Number, e.g., 48] hours before your scheduled delivery or pickup date. Cancellations made after this window may not be eligible for a refund.

Refunds

If a refund is approved due to an error on our part (such as a missing or damaged meal), it will be processed automatically to your original payment method within 10 business days.

Note: Your bank or credit card company may take additional time to post the refund to your account. If you haven’t received your refund after 15 business days of approval, please reach out to us.

Contact Information

Address: 205 W Crosstimbers St, Houston, TX 77018 Email: Mealzonwillz713@gmail.com